Training for organizations and educational institutes
Many Organizations claims that training and development is their first priority, yet few follow through this promise. Research shows that it costs five times more to attract a new customer than it does to keep an existing one, so development of an employee can make the difference between your business surviving and thriving. With so much competition in today’s global economy, providing exceptional service is no longer an added benefit; it is a necessity. Customers who are not satisfied with the way they are treated can easily take their business elsewhere. Whether your business is a multimillion dollar enterprise or a one-person operation, customers pay attention to how they are treated by company’s staff or employees. They are buying more than your product. Consumers will often pay more, drive farther, and inconvenience themselves to do business with a company that appreciates them.
I Seven does has specialized and industry endorsed training methodologies. Your customers will benefit from this training. They will come away from their transaction with your business feeling they have been treated exceptionally well. They will feel they have been treated fairly and professionally by company’s employees. Most importantly, they will feel that you and your employees appreciate them. Organization’s employees will benefit from this training. They will take more responsibility for their customers and for their work. They will care more about their jobs and about their company. They will gain more job satisfaction and feel good about coming to work. Absenteeism and turnover may even be reduced.
Organization as a whole will benefit from our training and development methodologies. After you and your employees complete this training, you will become more focused. Your employees will know how to handle a variety of situations to your customers’ and your company’s satisfaction. You will not have to devote valuable time to handling customer problems.