The Selection Process
For a typical technical-support project hire, the selection process consists of an English test, a technical test, an aptitude test and a voice test to see if a particular candidate is “voice ready.” At every stage, candidates are filtered out of the process. For example, if a candidate does not pass the English test, then the candidate is not allowed to proceed to the voice test and technical aptitude tests. Only if a candidate passes all of these tests, is he/she moved up to the next stage of the selection process. The successful candidate is then sent to a round of interviews with a technical panel – a team consisting of members from the Training department and Operations department. The training department is responsible for the technical training of all the new manpower recruited.