The Project Transition
The transition team works with the client organization to determine much of the specific details pertaining to the process (or processes). Assuming that it is a technical-support outsourcing contract, the exact levels of support to be provided is identified at this stage. The level of support could range from “1” to “4” in terms of the technical competencies required. Typically, a “1” might represent a simple competency such as a password-reset. A “4” might represent advanced server trouble-shooting. The details gathered by the transition team during this stage help to set the stage for employee hiring at the BPO firm.