Customer Service Training
Many company claims that customer service is their first priority, yet few follow through this promise. Research shows that it costs five times more to attract a new customer than it does to keep an existing one, so excellent service can make the difference between your business surviving and thriving. With so much competition in today’s global economy, providing exceptional customer service is no longer an added benefit; it is a necessity. Customers who are not satisfied with the way they are treated can easily take their business elsewhere.
Whether your business is a multimillion dollar enterprise or a one-person operation, customers pay attention to how they are treated. They are buying more than your product. Consumers will often pay more, drive farther, and inconvenience themselves to do business with a company that appreciates them.
Providing exceptional customer service is accomplished by positively interacting with customers through effective communication and relationship building. Learning how to treat your customers exceptionally well will bring about an unexpected result: your customers will become a marketing tool for your business. People talk. Whether you provide great customer service or poor customer service.
I Seven does has specialized and industry endorsed customer service training methodologies. Your customers will benefit from this training. They will come away from their transaction with your business feeling they have been treated exceptionally well. They will feel they have been treated fairly and professionally. Most importantly, they will feel that you and your employees appreciate them. Your employees will benefit from this training. They will take more responsibility for their customers and for their work. They will care more about their jobs and about their company. They will gain more job satisfaction and feel good about coming to work. Absenteeism and turnover may even be reduced.
You will benefit from this training. After you and your employees complete this training, you will become more focused. Your employees will know how to handle a variety of situations to your customers’ and your company’s satisfaction. You will not have to devote valuable time to handling customer problems.
- First Impressions Matter: Basics
- Tossing the Ball Back and Forth: Effective Communication
- Jumping in with Both Feet: Relationship building
- Face-to-Face Contacts
- Telephone Contacts: Saying it with a smile
- E-Commerce Contacts - Looking Before You Leap
- Calming the Storm: Difficult Customer Contacts
- Being the Best You Can Be: The Total Package